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We developed the Self-Care Route for the benefit of our users, which includes the following components:

• 64 antibacterial gel dispensers and 19 portable hand-washing stations, accompanied by instructions for proper hand-washing.
• Campaign for proper hand washing, which impacted 15,200 people.
• Spray disinfection of stations, offices and technical rooms.
• Improvement of cleaning protocols at stations, stops and bus stops.
• Washing and disinfection of 7 station platforms, in partnership with the private sector.
• Stickers on the floors of 126 CAF train cars, as well as on the 142 buses and 12 trams of the Company's fleet, to indicate the points where passengers should be located to keep occupancy below 35%.
• Painting of 20,064 footprints on the 114 cars of MAN trains (first generation) to indicate the points where passengers should be located in order to keep occupancy below 35%, in compliance with the national government's requirements. This action was carried out in conjunction with 10 urban artists.
• Stickers on the seats of the 80 trains, 142 buses and 12 trams of the fleet, to indicate that each passenger must keep one seat unoccupied, in order to keep occupancy below 35% as established by the National Government.
• Change in the location of the Cívica Card validator on standard buses running on lines 1, 2 and O to avoid contact and proximity between the driver and passenger.
• Permanent diffusion of messages with self-care recommendations through the Company's different media, with emphasis on the importance of frequent hand-washing, proper use of masks and keeping a physical distance in the Medellin Metro System.
• 530 stickers on the floor of the stations to indicate the point where users should place themselves to respect the physical distance in rows.

These measures, together with the co-responsibility and self-care of our interest groups, have been successful, for which we thank everyone for their civic-mindedness and commitment. The balance of the spread of Covid-19 that Medellin and Antioquia deliver day after day shows that our city-region and our department are on the right track, but we cannot neglect the implementation of these and other actions deemed necessary. We must be prepared for eventual outbreaks, because until there is no vaccine, this risk will be latent.

As a company that provides transportation services, the nature of which is essential, we have worked tirelessly during this pandemic to help ensure that economic activity in Valle de Aburrá does not come to a standstill, and we will continue to do so. To this end, we will implement all measures within our reach in order to continue providing our services, honoring our commitment to safety and care, even if this implies a significant impact on the financial sustainability of the Company.

In fact, as we have said in several scenarios, 90% of our revenues depend directly on the number of passengers mobilized daily. Today, due to the National Government's directive, we can only mobilize 35% of the normal flow, and we do so with the maximum capacity offer we currently have.

Several of the business lines, including advertising and the operation of the Civica system as a means of collection in other transportation systems, are also very sensitive to affluence, so the financial outlook is challenging.

As measures to stabilize the Company's finances, we have resorted to loans, initially with commercial banks, but with a view to replacing them with others, under more favorable conditions, that may be granted by second-tier banks or multilateral entities. We have also postponed investments in projects and, in general, we have made a strict adjustment to our annual procurement plan for 2020, in order to contract only what is necessary to guarantee the provision of service under acceptable conditions. The foregoing refers to the short term.

For the long term, we are carefully analyzing the trends in mobility that are emerging at this juncture, in order to respond to them while maintaining the trust of our interest groups. Within this framework of ideas, the staggering of schedules is, without a doubt, a radical change necessary to guarantee the mobility of citizens, for which we ratify the importance of working in coordination with the private sector and state entities, as we have already begun to do.

In this situation, opportunities also appear in the panorama, represented above all in the development of the Metro de la 80 and Ferrocarril de Antioquia projects, two of the most important mobility works undertaken by the Municipality of Medellín and the Department of Antioquia, respectively, since the construction of lines A and B of the Metro. Given that these are financed with resources from the Nation and the Company's partners, i.e. the Municipality and the Department, the resources allocated to them are not compromised with the decrease in traffic, and therefore, once their construction is awarded, they will become projects that will contribute to reactivate the regional economy, an example of public investment as a counter-cyclical measure.

The Covid-19 situation has represented an unprecedented challenge, not only for Medellin Metro System but for the entire planet, but as a company we know how to face adversity. Our history is marked by resilience and we have always been able to move forward with the support of all our interest groups. Rest assured that this time it will be the same, and that we will continue working to generate quality of life, connecting and integrating people and promoting sustainable territories.