Atención al Ciudadano


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METRO Citizen Attention Points (PAC is the Colombian acronym) are located at the stations San Antonio and Niquía, and are open to the public Monday through Friday from 6:30 a.m. to 8:30 p.m. and Saturday from 9:30 a.m. to 4:30 p.m. 

At Citizen Attention Points you may purchase your personalized Cívica card, change your profile, see your account statements or, in case of loss or robbery, replace your Cívica card.


Línea de atención al usuario 57(4) 4449598

PBX: 57 (4) 4548888