Citizen attention

For more information about the Metro de system and its services, for suggestions, claims and /or complaints, please get in touch with METRO through the following channels:

Hola METRO Customer Service Line: 57(4)4449598

PBX: 57(4)4548888


Online help chat

Twitter: @metrodemedellin


Instagram: metrodemedellin

Youtube: metrodemedellin

Customer Service Desks (PACs): located at San Antonio, San Javier, Niquía and Itagüí stations.

Or complete the following form:




Línea de atención al usuario 57(4) 4449598

PBX: 57 (4) 4548888