Standards

In the year 2000, Metro de Medellin’s quality management system was certified in compliance with NTC-ISO 9002:1994, the international standard for metro type mass transit service. This confirms our commitment to quality service.

This certification establishes Metro de Medellin at the height of the most important mass transit systems in the world and also makes possible one of our corporate goals – to be a world-class organization. The certification was maintained in the years that followed, broadening its scope to aerial cable transportation systems and achieving certification for our environmental, security and occupational health management systems.
 
Benefits of the Quality Management System:
•         With a focus on the customer, Metro de Medellin strives to satisfy the needs of its clients in terms of speed, comfort, security, appearance, information, and economy.

•         Committed to producing results and suppliers that provide high caliber services and products.

•         Strengthening of its documentary base –  structured with an ability to respond to the changing climate, supported by a process approach and continuous improvement.

•         Reaffirmation of Metro de Medellin’s high caliber transit service: quality of life for the community and civic cohabitation.
 

ISO 9001

Quality Management System ISO 9001
Certified as of November 2000 to meet ISO 9002:1994.
Recertified in November 2003 to meet ISO 9001:2000.
Recertified in November 2006 to meet ISO 9001:2000 with scope expansion to include the Metrocable.
Recertified in November 2009 to meet ISO 9001:2008.

Certification Scope:
“Public transit service with metro and aerial cable technology.”

Exclusions to the ISO 9001:2008:
Numeral 7.3, Design and development, is not applicable to Metro de Medellin. This exclusion does not affect the capability or responsibility of the Company to guarantee that our service meets specified requirements and applicable regulations.
 

ISO 14001

Environmental Management System

Certified as of April 17th, 2007 to meet ISO 14001:2004.

Certification Scope:
“Public transit service with metro and aerial cable technology.”
Also includes property leasing and advertising space as associated businesses within Metro de Medellin’s infrastructure.
 

OSHAS 18001

Security and Occupational Health Management System

Certified as of July 4th, 2007 to meet OHSAS 18001:1999.
Recertified in May 2009 to meet OHSAS 18001:2007.
 
Certification Scope:
“Public transit service with metro and aerial cable technology.”
 

NTCGP 1000

Technical Standard for Quality in Public Management
 
Certified as of August 2009 to meet NTCGP 1000:2004.
 
Certification Scope:
“Public transit service with metro and aerial cable technology.”